Contact XiroTV

Questions about plans, euro payments, setting up abroad or becoming a reseller? Choose whichever way suits you.

Ways to reach us

Live chat

Use the chat button in the corner of any page for quick questions about plans, the trial or which app to use.

Email

Write to [email protected] for anything that needs detail, such as billing or reseller enquiries.

Support ticket

Existing customers get the fastest technical help by opening a ticket from the client area, where we can see your service.

Client area

Your login details, renewals and invoices are always available after you log in at xirotv.com.

What to Include in Your Message

Including these details in your first message saves a round of questions and gets you a fix faster:

  • The country you are watching from and your type of internet (fibre, 4G/5G router, satellite)
  • Your device and the app you use, for example Firestick with TiviMate
  • The exact error message or what happens on screen
  • When it started, and whether it happens on every channel or only some
  • The email address you used to order

Never send your password in a public post or review. Support will never ask for your client area password.