IPTV in Europe: Questions and Answers

Any country with a reliable internet connection. Most of our viewers outside the UK are in Spain, Portugal, Ireland, France, Cyprus, Malta and the Netherlands, but the service is not limited to Europe. Your channel line-up is identical wherever you sign in.

Three things: a broadband or fibre line (or a strong 4G/5G router), a device such as a Firestick or Smart TV, and your XiroTV login. Bring your UK Firestick with you if you have one; it works on European power with a simple plug adapter and needs no changes.

Yes. The service is delivered over the internet rather than a regional satellite or aerial signal, so UK and Irish channels, European channels and the on-demand library all load the same way in Spain or Portugal as they would at home.

Yes. Alongside UK and Irish TV, the line-up includes channels from Spain, Portugal, France, Germany, Italy, the Netherlands, the Nordics and many other countries, grouped by country in your app so mixed-language households can switch easily.

IPTV as a technology is legal and widely used by broadcasters themselves. Rules on what may be streamed differ between the UK and individual EU countries and change over time, so keep up to date with the guidance that applies in the country where you live.

No VPN is needed. If your local provider slows video traffic in the evening, a VPN can be a useful test, and the service works fine with one switched on.

Pounds sterling (GBP). The euro view on this site is a guide calculated from a live exchange rate with a small safety margin, rounded up. Your card provider or PayPal converts the GBP charge into your own currency.

£15 for 1 month, £30 for 3 months, £60 for 6 months, £80 for 12 months (£6.67 a month) and £350 once for the 6-year Ultimate plan. Switch to EUR at the top of the page to see euro figures. Full comparison on the pricing page.

Yes. Debit and credit cards from EU banks are accepted, along with PayPal and cryptocurrency. If a card is declined, approve the payment in your banking app; banks sometimes block the first payment to a foreign merchant.

Some banks charge a foreign-transaction fee of a few percent on payments in another currency. That fee comes from your bank, not from XiroTV. Many app-based and travel cards charge nothing, so they are worth using if your normal card has a fee.

Not by default. You get a reminder email before your plan ends and renew when you are ready. You can switch auto-renewal on in the client area if you prefer.

Because access is delivered instantly, sales are generally final. A refund is considered when the service does not work at all and support cannot fix it within 48 hours of a verified ticket. Slow local internet, an incompatible device or a change of mind are not covered, so use the free 24-hour trial first. Full terms are on xirotv.com.

Yes, you can install it on devices in both homes. Each subscription plays on one screen at a time, so if someone is watching in the UK while you are in Spain, you need a second subscription.

Yes. Sign in on your phone or tablet, or plug your Firestick into the hotel TV’s HDMI port and connect it to the Wi-Fi. Hotel networks with a sign-in page sometimes need the page completing on a phone first.

The 3-month plan (£30) covers a long season and works out at about £10 a month. If you are away more than half the year, the 12-month plan at £80 is cheaper per month.

No. Just sign in on the new connection. If your login suddenly stops working after a move, check the subscription is active in the client area and then contact support.

The same as in the UK. An Amazon Firestick or an Android TV box with TiviMate gives the smoothest experience. Recent Samsung and LG Smart TVs work with apps such as IBO Player. iPhones, iPads, MAG boxes and computers are all supported too.

Yes. Fire TV devices are sold on Amazon’s European stores and in electronics shops, and they work exactly like UK models. Some recent Fire TV models run Amazon’s newer Vega OS and cannot install third-party apps, so check the model before you buy; the Firestick guide explains which ones to choose.

TiviMate is the favourite on Firestick and Android TV; IPTV Smarters works on most platforms; IBO Player and similar apps suit Samsung and LG TVs; VLC works on computers. All of them accept your XiroTV login. Step-by-step guides are on the device setup hub.

A login made of a server URL, a username and a password. Entering it in your app loads live TV, films, series and the programme guide in one go. Our How IPTV Works guide compares it with M3U links and MAG portals.

Your app converts guide times using the device’s time zone. Set your Firestick, TV or phone to your local zone (for example Madrid or Paris for Central European Time) and refresh the guide. Mainland Spain, France and Germany are one hour ahead of the UK; Portugal, Ireland and the Canaries match UK time.

Yes, with a dedicated MAG subscription. After ordering you receive a portal URL to enter in the box’s settings. The MAG setup guide shows where it goes.

About 15 Mbps for HD, 25 Mbps for Full HD and 25–50 Mbps for 4K, steadily. Read the IPTV speed guide for how to test your line properly.

Often, yes. Rural homes in Spain and Portugal frequently use 4G/5G routers. Place the router where it gets the strongest mobile signal, check the plan has enough monthly data (HD uses a few GB an hour) and connect the TV by cable if you can.

Modern low-orbit satellite internet usually has enough speed for HD and Full HD. Older geostationary satellite broadband has high latency and data caps that make live TV harder. Test with the free trial before you buy.

Evening peak hours slow shared networks everywhere. Restart the router, connect the TV by cable, drop the quality one level, or test with a VPN in case your provider slows video traffic. The buffering guide has the full checklist.

Yes, on selected channels, events and films. You need a 4K TV or stick, a 4K-capable app such as TiviMate and 25–50 Mbps.

In the email sent when your plan is activated, and any time in your client area under your active service.

Usually within a few minutes of payment. Reseller panels take longer, up to 24 hours, because they are checked manually.

Yes. Order the longer plan from the client area; it starts when it is activated. Open a ticket if you want help lining it up with your current plan.

By live chat on this site, by email at [email protected], or by opening a ticket from the client area.

Yes. The reseller panel is online and works from any country. You buy credits in GBP and set your own retail prices, in euros if you like. Details on the reseller page.

From £100 for 16 credits (Starter) to £1,000 for 400 credits (Enterprise), with Reseller Deal (£200, 45 credits), Growth (£300, 80), Pro (£500, 150) and Elite (£750, 230) in between. Credits never expire.

1 credit for a month, 2 for 3 months, 3 for 6 months and 4 for a full year.